Last updated: July 2026. This Privacy Policy explains how Lumera Labs (“we,” “us”) collects, uses, and protects your information when you use lumeralabs.is.
Information We Collect
When you create an account or place an order we collect the information you provide, including your name, email address, shipping and billing address, phone number, stated research field, and account credentials. Payment card details are entered directly with our third-party payment processor and are not stored on our servers. We also automatically collect limited technical data such as IP address, browser type, and pages visited to keep the site secure and functioning.
How We Use Your Information
We use your information to process and fulfill orders, verify eligibility, provide customer support, send order and account communications, prevent fraud, comply with legal obligations, and improve our website and services. With your consent, we may send occasional promotional emails, which you can opt out of at any time.
How We Share Information
We share information only as needed to run our business: with our payment processor to complete transactions, with shipping carriers to deliver orders, and with service providers who support our website and operations. We may disclose information when required by law or to protect our legal rights. We do not sell your personal information.
Cookies
We use cookies and similar technologies to keep your cart and session working, remember preferences, and understand site usage. You can control cookies through your browser settings, though some features may not work without them.
Data Retention
We retain order and account records for as long as needed to provide services and to meet legal, tax, and accounting requirements, after which they are securely deleted or anonymized.
Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal information, or to object to certain processing. To make a request, contact us using the details below.
Security
We use industry-standard safeguards, including SSL encryption, to protect your information. No method of transmission over the internet is completely secure, but we work to protect your data at all times.
Contact
Questions about this Privacy Policy can be directed to support@lumeralabs.is. We may update this policy periodically; the latest version will always be posted on this page.